Who Are We?
AWM welcomes you to join our team and contribute to our mission of making a positive impact on the world through innovative waste management solutions. With a strong focus on sustainability, we are seeking individuals who share our passion and can thrive in our dynamic team.
At AWM, you will experience a supportive work environment that fosters creativity, collaboration, and personal growth. We value your ideas and believe in the power of every individual to make a meaningful difference.
Now let us tell you about the role:
You will be joining a dynamic team of individuals, working in a fast-paced environment. Working within the Service Hub, located at Cross Green(LS9) you will be responsible for providing the highest standard of service for each of our customers.
This position is best suited to somebody who can multi-task. The Service Hub is a very busy department, and a can-do approach is essential.
Key Tasks and Responsibilities
- On the job training- Skip service teams
- Responsible for taking inbound calls from both commercial and domestic customers, this could be up to 300 calls across the team per day.
- You will have a clear, concise, and professional telephone manner.
- Ability to engage and build strong rapport with customers.
- Ability to provide written and verbal quotations for potential orders.
- Processing online orders including those received by email, this could be up to 300 emails per day coming into the inbox
- Accuracy is paramount and a detailed approach is essential
- Occasionally be the initial point of contact for complaints/ dissatisfaction.
- Confidence to make outbound calls to customers with adjustments or rescheduled work.
- Work closely with Traffic Planners & Operations Team to ensue service delivery.
- Ability to work as a team, prioritising by way of work flow
- All aspects of office administration
- Ability to work in a faced paced, ever changing environment
- Everyday is different in our team, the variety of work changed everyday, so you need to be able to adapt to the environment and change to the work flow within the department
- Immediate start available, Other call centre experience would be
Candidate requirements
• A confident and professional telephone manner
• Excellent communication skills, both verbal and written
• Enthusiastic and hardworking
• The ability to work on one’s own initiative.
The bigger group:
Beauparc, a dynamic and forward-thinking environmental services company, is at the forefront of innovative waste management and recycling solutions. Operating on a global scale, Beauparc is committed to making a positive impact on the environment, promoting sustainability, and driving change within the industry.
Operating across Ireland, the UK, and other countries, Beauparc is dedicated to shaping a greener future through responsible resource management and sustainability. Join us to make a positive impact on the environment.